Lease with confidence. Live with ease.
Transparent protection for Apartment damage — no insurance, no stress.
WaiveNest is a Lease Protection Rider integrated directly into your lease agreement. It provides a structured, transparent process for addressing qualifying unit damage caused during tenancy. With a focus on clarity and fairness, WaiveNest eliminates confusion and ensures that both residents and property operators understand the process of resolving certain financial responsibilities — without relying on insurance claims or prolonged disputes.
Whether you're a renter concerned about potential end-of-lease charges or a property manager seeking a consistent solution to address common damage issues, WaiveNest simplifies the experience for all parties involved.
What is WaiveNest?
WaiveNest is not an insurance product. It's a standardized lease feature designed to reduce friction when accidental damage occurs in a rental unit. Instead of vague expectations or inconsistent enforcement, WaiveNest outlines exactly how, when, and under what circumstances damage-related charges may be reduced or waived. Tenants benefit from predictable outcomes, and property managers save time and avoid unnecessary conflicts.
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WaiveNest functions as a Lease Protection Rider — a flat-fee monthly service that works alongside the lease to provide a streamlined method of resolving specific types of physical damage. It sets clear rules, limits, and documentation requirements, and is governed by structured terms laid out in the program agreement.
About
Who We Are
WaiveNest was created by a team of property management professionals, legal experts, and leasing consultants who recognized a recurring issue: the process for addressing resident-caused damage was too often unclear, adversarial, and inefficient. We built WaiveNest to introduce structure, simplicity, and mutual respect into this process.
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Our mission is simple: make damage resolution predictable, fair, and fast. By aligning incentives and clarifying expectations, we help both sides of the lease agreement avoid misunderstandings and focus on what matters most — a smooth, professional rental experience.
We’re committed to
- Transparency in communication
- Fair treatment for both residents and owners
- Operational efficiency for property management teams
- Legal clarity and consistency across all lease types
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​WaiveNest isn’t a replacement for personal responsibility — it’s a support system designed to help address it more productively.
How It Works
WaiveNest makes damage resolution simple no stress, no guesswork.
WaiveNest simplifies damage resolution through a standardized workflow built into the lease. At participating properties, residents are automatically enrolled and pay a flat monthly fee that provides access to the WaiveNest framework. If a qualifying incident occurs, the resident can submit documentation for review, and if approved, WaiveNest may waive all or part of the charge up to specified limits.
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This removes the guesswork from the damage process and ensures a fair, defined approach to common problems like broken fixtures, stains, or minor wall damage.
Step-by-Step Process
1. Enrollment:
Automatic upon signing your lease at a participating property, and whilst paying the monthly flat fee.
2. Monthly Fee:
Monthly fee added to your monthly charges — no action required. Contact your community management for exact pricing.
3. Damage Incident:
Accidental damage occurs.
4. Claim Submission:
Email claims@waivenest.com with documentation:
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- Description of incident
- Photos
- Repair quotes or receipts
- Contact info
5. WaiveNest Review:
Standard 3–5 business day turnaround.
6. Outcome:
Approved claims result in partial or full waiver. Denied claims include explanation.
Limits and Exclusions
Waiver Activation Amount: $2,500 per incident.
Total Program Limit: $100,000 per lease term.
Common exclusions:
- Intentional acts
- Pet-related damage
- Guest negligence
- Unauthorized repairs or disposal of damaged items
- Business activity within the unit
- Theft, fire, flood, or natural disasters
- Confirm with your property manager all exclusions and limitations as it may change without notice.
Residents must comply with all procedural requirements to maintain eligibility.
Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM PST.
Claims submitted outside these hours will be reviewed in the order received the following business day.
Expect standard turnaround for complete claim files to be 3–5 business days.
Claim Submission
To submit a claim:
- Send an email here
- Include the following:
- Written summary of the incident
- Photos (before and after if available)
- Repair estimates or receipts
- Contact details
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Claims must be submitted within 48 hours of the incident. Failure to comply with documentation requirements may result in denial of waiver eligibility.
Fraud & Compliance
Fraudulent or misleading claims will result in denial and may trigger civil and legal consequences. Participants may be required to:
- Provide signed affidavits
- Participate in recorded interviews
- Allow full inspection of the unit
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All claims are subject to discretionary review. WaiveNest reserves the right to contact third parties, reject incomplete files, and refer suspected fraud to legal authorities.
Partner With Us
WaiveNest is proud to offer our Lease Protection Rider program to other multifamily property owners and management firms. Our service is available as a white-label or co-branded solution and includes a revenue share structure that benefits all parties involved. If you're a property owner or operator interested in simplifying your damage resolution process while adding a new ancillary revenue stream, we'd love to hear from you.
📧 Contact us here.